Why Rapport3 is the Ideal Project Costing Solution

Choosing the right project costing solution for your architecture or engineering firm is an important decision. It can greatly affect your team’s productivity, project profits, and overall business success. While many software options are available, the choice often boils down to how well a solution aligns with your needs throughout the journey—from implementation to ongoing support and affordability. 

At Rapport3, we understand that these factors are important. We developed our Rapport3 solution to deliver value, consistency, and second-to-none support. Here’s how Rapport3 stands apart from the competition in some areas that matter most to businesses like yours. 

Seamless Implementation 

We know how frustrating it can be when a software implementation goes wrong. Some companies we’ve spoken to have shared horror stories of delayed rollouts, poorly executed migrations, and the lack of proper guidance from their software provider. These issues can leave teams feeling stranded, having invested in a system that never quite gets off the ground. 

With Rapport3, we design our implementation process to be seamless and straightforward. We have a dedicated team of experts, led by professionals like Steve, our key solutions consultant, who work closely with your team to ensure a smooth transition from your existing processes. We prioritise detailed planning, training, and hands-on support to get your team up and running quickly so you can see value from day one. 

“I think the most important thing to appreciate is that when you are implementing anything of the nature of Rapport3, or any system like it which represents a significant change to the way people work in the business, it’s really important to have a plan and to stick to it. Rapport3 were great - they effectively led that planning process through the initial consultancy to establish our requirements.” - Ryder Architecture   

Exceptional Customer Support    

Reliable customer support can make all the difference when navigating a new system or optimising its use for your business needs. We have heard from customers that they feel let down by their past providers. They mentioned long response times and not enough support. This has often left them feeling neglected and unsupported. 

At Rapport3, we pride ourselves on delivering customer support that’s a cut above the rest. Our team, powered by the insights captured in Freshdesk, ensures that every customer issue is logged, tracked, and resolved efficiently. We believe in building lasting partnerships with our clients by providing responsive, knowledgeable support from real people who genuinely care about your success. 

“Before finding Rapport3 we were using a system that was not fit for purpose, it wasn’t giving us the information we thought we needed going forward, it was slowing us down and the customer service was poor. I think the main selling point was the customer service that Rapport3 offer. Whenever there Is a question, we know that the Rapport3 response time is going to be prompt, with everything answered in full. Rapport3 has better customer service than anyone else I have dealt with in the past.” - O’Connor Sutton Cronin 

Transparent and Competitive Pricing     

One of the biggest pain points we’ve observed in the industry is the creeping price increase from some software providers. We’ve heard from many customers about sudden price increases. These hikes strain their budgets and make it hard to justify their long-term investment in the chosen solution. 

Rapport3 offers clear, competitive pricing with no hidden fees or sudden escalations. Our commitment is to provide value for money that scales with your business. Regardless of size, we believe every firm deserves access to powerful tools that enhance their operations without breaking the bank. With Rapport3, you get predictable pricing that grows with your needs—not against them. 

“For the package we were taking on board, Rapport3 was good value for money. It was slightly cheaper than competitors but still did everything they did, and the system delivered what we needed it to.” - AWW   

Tailored Features for Architects and Engineers 

Unlike some generic project management tools that try to serve a wide array of industries, Rapport3 is purpose-built for architects, engineers, and construction professionals. Our focus on delivering industry-specific features ensures the solution integrates smoothly into your workflows. From project costing and profitability tracking to CRM and HR functionalities, Rapport3 is designed to meet the specific challenges you face in your field. 

Moreover, our intelligent project tracking features automatically suggest similar projects based on criteria like client, fee structure, and sector, helping your team leverage past experiences and make informed decisions for future projects. 

“Rapport3's understanding of the industry, continual development goals and willingness to adapt the system to suit our practice gave us the confidence that choosing Rapport3 as a long-term solution was worth the investment.” - Bond Bryan 

Why Rapport3 is the Clear Choice    

Switching to a new project costing solution is a significant decision, but it can transform how your firm operates. With Rapport3, you’re not just investing in software but choosing a partner that prioritises your success. From a smooth implementation process to unbeatable support and transparent pricing, we ensure that every aspect of your experience is positive and value-driven. 

If you’re considering a change and want to learn more about how Rapport3 can help you avoid the pitfalls of poor support and rising costs, we’d love to hear from you. Let us show you why so many businesses have already chosen Rapport3 to power their projects and drive their growth.