How Rapport3 Excels in Customer Care: From Sales to Support 

At Rapport3, we understand that choosing the right project management software is more than a technical decision—it's a long-term partnership. That's why we place exceptional customer care at the heart of everything we do. From the moment you engage with our sales team to the day-to-day support you receive long after implementation, we focus on more than just providing a product. We take the time to understand your unique challenges and aspirations, ensuring that our solution not only fits your needs but also helps you grow. 

At Rapport3, customer care isn’t just a department. It’s a company-wide promise to ensure you have the tools, support, and guidance to thrive. 

Sales: Building Relationships from Day One 

At Rapport3, we know that choosing project management software is a big decision, and our sales process is designed to make it as smooth and insightful as possible. Our approach is all about understanding your unique requirements, so we can guide you toward a solution that will genuinely enhance your operations.

From the outset, our dedicated sales team, led by knowledgeable experts like Charles de Voil and Mark Creamer, takes the time to delve deeply into your business challenges and objectives. Through meaningful conversations and careful analysis, we aim to provide more than just information—we aim to offer valuable insights and direction that align with your goals. 

Our process isn’t about closing deals quickly; it’s about building a foundation of trust and ensuring that Rapport3 is the right fit for your team. We recognise that no two businesses are the same, and that’s why we work to understand the nuances of your workflows, challenges, and aspirations. With our sales team as your partner, you can feel confident in your choice, knowing it’s backed by a team that truly understands your needs from day one. 

“We needed a more sophisticated system that could keep up with our company growth and came across Cubic Interactive as a possible solution. We had an online demo with Mark Creamer, and a face-to-face meeting was organised. From there, we have experienced a very personal and supportive service...I found Mark and Dan great to work with - they had similar business ethics and experience, so understood the struggles our company had come across perfectly” - Jamie Wheway, Operations Manager, ITP.

Implementation: A Seamless Start to Success 

Implementation is where many software solutions can stumble, but at Rapport3, we take pride in making this stage a smooth and supportive experience. We understand that the transition to new software can be daunting, which is why we commit to guiding you every step of the way.

Led by our experienced Head of Operations, Danielle Cahill, our implementation process is designed to get you up and running with confidence. Danielle’s attention to detail and unwavering dedication to client success ensures that you’re set up to get the most from Rapport3 from day one. 

With a background as a qualified accountant and valuable firsthand experience working with a large architectural practice, Danielle brings unique insights to our clients. She understands the challenges you face and tailors the implementation process to address them directly, ensuring that Rapport3 seamlessly integrates into your operations. 

To discover how Danielle’s expertise can streamline your transition and set you up for success, click here.

OCSC became a client of Rapport3 in 2007. They wanted a stronger system that would protect the company’s future. Hear from James Barrett, OCSC's Finance Director, on Rapport3's implementation process.

“They held our hand all the way through the process to ensure the process was as smooth as possible.” 

Support: Dedicated to Your Ongoing Success 

We know that implementing software is only the first step; ongoing support is essential to ensuring you achieve lasting success. That’s why our support team is here to provide the dedicated assistance you need whenever you need it. From prompt responses to proactive problem-solving, we’re committed to keeping your operations running smoothly and helping you get the most out of Rapport3. Our team is not just about answering questions; we actively work to anticipate challenges and offer solutions before issues even arise. 

This level of care and commitment is what sets us apart. We don’t believe in a one-size-fits-all approach. Instead, we tailor our support to meet the unique needs of each client, offering guidance, resources, and personalised attention that empowers your team and strengthens your confidence in the system. With Rapport3, you’re not just adopting software; you’re gaining a dedicated partner invested in your success.

Since joining Rapport3 in 2017, Costello Medical have experienced our incredible customer service first-hand. Hear from Ben Smith, Costello Medical's Finance Officer.

Listen as Liam Booth, Cubic Interactive's Head of CX, explains what our support and CX service includes.

Why Choose Rapport3? 

In today’s crowded marketplace, countless software providers prioritise making the sale over fostering lasting client success. We’ve heard stories from many of our clients who previously struggled with other providers—companies that made big promises during the sales pitch only to deliver inadequate support and a lacklustre implementation experience. These clients were left feeling stranded, with software that was poorly integrated into their workflows and no real path forward. 

At Rapport3, we take a different approach. We see customer success as a journey that extends far beyond the sale. Building lasting partnerships founded on trust, transparency, and an unwavering commitment to your success is the focus.

While other solutions may leave you feeling stranded after signing the contract, we stay with you. We anticipate your needs and solve any challenges before they become problems. This dedicated focus on customer care is what sets us apart from competitors who may be more interested in closing deals than nurturing successful client relationships. 

Our goal isn’t just to sell you software—it’s to deliver a solution that makes a tangible difference in your business. With a team that stays actively engaged long after implementation, we guide you every step of the way. We offer personalised assistance and proactive problem-solving to ensure Rapport3 becomes a valued asset in your operations. We’re here to make sure the promises we make turn into the results you need, setting you up for long-term success and growth. 

In a recent webinar, Lex Schaul, Associate Director of David Chipperfield Architects, spoke highly of the firm's experience working with the Cubic Interactive team.

"The Company Cubic and the people behind Rapport3 are incredible to work with. We’ve brought a lot of very complex problems to their door, and they’ve always worked with us to help solve them.” 

Experience the Cubic Interactive Difference 

Choosing Cubic Interactive isn’t just about selecting a software provider—it’s about gaining a partner committed to your success at every stage. From the initial conversations with our sales team to the detailed, hands-on guidance of our implementation experts, and the dedicated, proactive support that follows, we’re here to ensure you get the most out of your investment.

Our customer-focused approach is designed with your unique needs in mind, so you can feel confident knowing you have a team that’s genuinely invested in your growth and success. Reach out to us today to discover the difference that a committed, collaborative partnership can make for your business.