Support

Our team provides support throughout your entire Rapport3 journey, from implementation to account management.

  • Implementation

    Cubic Interactive offers various choices for implementing Rapport3, providing packages that suit your size, structural complexity and budget.

  • Support

    Following implementation, our experienced team are on-hand to ensure you get the most out of Rapport3. Our customers cite our support service as one of our greatest assets, and our dedicated customer experience team will ensure you always get the most out of the product. Find out more

  • Account Management

    Our team of account managers are on hand helping to ensure that you utilise Rapport3 to its full capacity.  Find out more

Implementation

Our Rapport3 team make the transition to our software quick and easy through a singular remote implementation procedure, that is tailored to your specific needs.

Process Mapping

Our process mapping option is for larger practices looking for a complete service from reviewing existing business processes through to departmental guidance writing.


Standard

Our standard specification implementation offers a traditional software roll-out including technical specification, configuration, data migration and training. 


Small Business Enterprise

Our SBE package is for small practices and provides a fast, efficient and cost-effective method of rolling out Rapport3 remotely, using our experience to provide a best practice roll-out.


“Having a dedicated and accessible cloud-based system has assisted in our transition to more effective and flexible working during the COVID-19 pandemic. [...] It’s likely that we’d have seen greater challenges with the accessibility and quality of our information with the associated cost implications to the business.” 

- Projects Director David Stabler


To view our 'Upgrading your Project Accounting System' Webinar - click here

View Ryder customer story

Support

Our support team are on hand to ensure you can utilise Rapport3 to its full potential, answering your questions in a timely manner through a range of tools.

Our support tools:
  • Customer portal
  • Online manual
  • Support portal
  • Email and telephone
''Support has been very attentive; exactly as described during the sales process, users are reporting back on how easy it is to use Rapport3.''
- Dave Lawes, Operations Director – Hydrock Engineers
View customer stories

Account Management

Our team of account managers are on hand helping to ensure that you utilise Rapport3 to its full capacity. 
  • Account management meetings
  • Invitations to the Annual user group
  • Regular focus groups
  • Customer portal guidance
  • Ongoing system reviews
  • Bespoke sys tem tailoring
  • Consultancy
  • Report writing
  • Training

“The training was great and our whole team can now use the software. We enjoy staying in touch with the team and talking about updates, improvements, and how we can use PowerBI." 

- Alastair Roberts, Chief Operating Officer - Hawkins Brown

Get in touch

Need support?

Our team are on hand Monday-Friday, 8-6pm to support you and your colleagues.

Reach out to our customer support team at support@cubic-interactive.com or call us on

+44 (0)142 370 1335

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  • "Cubic Interactive staff and technical support are great - short response times and helpful, friendly staff."


    Darmody, Nessa Walsh

    Practice Manager

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  • "We started to see benefits as soon as we launched Rapport3!"


    John Thompson & Partners

    Colin Smith, Finance Director

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  • "Just wanted to say, you guys are very responsive. Your support and speed of development has been amazing. So glad we chose Rapport3! Keep up the good work."


    Bond Bryan, Rosie Alexander

    Associate

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  • “Having the dedicated support team available really helps. We have been talking to Danielle for over 4 years so she knows how our business works and how we need Rapport3 to work for us, so she helps us to keep it specific to our business needs.”


    Lauren Sandy Associate Partner at Farrells 

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