
Ryder Architecture
Company:
Ryder Architecture
Sector:
Architecture, Interior Design & Placemaking
Location:
Newcastle, London, Glasgow, Liverpool, Hong Kong, Vancouver, and Amsterdam
Website:
Rapport3 modules used:
Project Costing
Contacts (CRM)
Sage 200 Integration
The client
Previously, Ryder Architecture had been operating a loose connection of software products to manage different areas of the business.
On the project side they were using packages like Excel and, as Projects Director David Stabler explained, some “Clever formulas in the background to calculate pipelines, costs and profit, which I don’t think is dissimilar to where many practices have come from when implementing a project management system.”
The solution
Rapport3’s CRM module was chosen to bring greater coherence to Ryder’s management of client information and to assist in developing and maintaining relationships through business development. Especially in times of remote working, having all this information in one easily-searchable database was extremely helpful for Ryder.
Ryder has been using the powerful reporting capacity of Rapport3 to support business finances and Microsoft PowerBI to visualise project data at team level.
When remote working became commonplace, Rapport3 really helped the company to continue business-as-usual. David explained, “Having a dedicated and accessible cloud-based system assisted in our transition to more effective and flexible working during the COVID-19 pandemic. [...] It’s likely that we’d have seen greater challenges with the accessibility and quality of our information with the associated cost implications to the business.”
The quality of customer service has also been important, both during migration and in general use. When asked about the quality of the Rapport3 support team, David said, “Great! In our experience the team are attentive to our needs and responsive in addressing issues.”
Cementing Rapport3 as single point of truth and growing value
Ryder have been using Rapport3 for about two years and it is now embedded in their business-as-usual. As a result, people are often suggesting how it can be improved, which is great for David, as he can feedback to Rapport development and shape module updates.
Currently, Ryder is going through a process of getting even more value from Rapport3, by exploring what other data they can get from it. Right now, they see it as their single point of truth and have used some customisation to get it to that point, providing them with vital data which they can pull out to OpenAsset or PowerBI.
They are also now looking at our HR module and viewed the upcoming developments in our October Virtual HR Focus Group. Even better, some of Ryder’s alliance partners have also implemented Rapport3, so with their joint projects they are using Rapport3 to manage projects more collaboratively.
In summary, David said; “It’s got great functionality, the [Rapport3] system, and you’re missing a trick if you don’t use it to its full [potential].”