The client

We welcomed Bond Bryan to Cubic Interactive in May 2018. They approached us looking to gain better reporting capabilities - so that all of their spreadsheets and documents could be moved into one intelligent system which would constantly analyse and report on their data. Desiring deeper insights into profitability, time management, efficiency and commercial opportunities, they also wanted to be able to share such information at all levels of their organisation in various capacities. 

“We evaluated a number of different software solutions. Rapport3 gave us the best overall package to manage many aspects of our business in one solution” , Rosey Alexander, Head of Technical Operations at Bond Bryan, noted: “Cubic’s understanding of the industry, continual development goals and willingness to adapt the system to suit our practice gave us the confidence that choosing Rapport3 as a long-term solution was worth the investment.”

Requirements

The Rapport3 HR module provides an intelligent and fast Staff Search and comprehensive Skills Base tracking for each member of the team - so that the right people can be selected for the right projects - as well as CPD, Benefits and Recruitment capabilities . It enables clients to keep track of their staff as they grow to continually take care of them as professionals and individuals and to identify opportunities for personal development so that the team can reach its full potential.

Bond Bryan explained how the HR module has helped them with their internal staff processes, commenting: “We use the Human Resources module to assist the Bond Bryan family - by monitoring workload to support our staff, moving resources around within the business and working flexibly to meet the changing demands of projects.” With such a unique and admirable family-centric approach, Bond Bryan cares tremendously about their team - which is why it is so important that the HR module can assist them in their delivery of fantastic job satisfaction. 

Rapport3 is a fantastic system for enabling seamless remote working - which has become increasingly prevalent in recent months with the COVID-19 pandemic. Bond Bryan enthusiastically praised the benefits of having Rapport3 on board to aid with working from home, noting: “Live updates of projected fee income are invaluable, and we have been able to create scenario plans to evaluate the rapidly-changing fee income caused by COVID-19. We, literally, don’t know how we would have managed without Rapport3 and Power Bi.”

The automated functionalities of Rapport3 means that Bond Bryan do not have to worry about manually delivering services during hectic times of crisis, such as these. Accounts and payroll are all seamlessly integrated with Sage 50, and project information and reports are all available on easy-to-use, intelligent dashboards; as their spokesperson notes: “All of our project data is available to us on any platform, from any location. Our accounts and payroll processes continue uninterrupted, as do our leadership decision-making and project management.” This way, Bond Bryan can continue to meet their high standards both in their work with clients and their relationship with their team - no matter where they are working. 

Without Rapport3, Bond Bryan may have struggled to continue the exceptional, innovative projects which they are famed for: “Without Rapport3, we would have continued to send spreadsheets around by email, and make decisions based largely on intuition, experience and estimation” , they explain: “Now, we can use our experience and intuition to evaluate accurate data and build a much more reliable projection of current and likely income.” The ability of Rapport3 to complement a practice’s already-existing skills and processes is what enables fantastic partnerships such as this to flourish. 

The solution

We are pleased that Bond Bryan are not only thrilled with how Rapport3 has helped to streamline their processes, but with how the Customer Service Team has been on hand to help them to utilise the system as effectively as possible. Their spokesperson remarked: “The customer service provided by all aspects of the Cubic team has been second to none: from the software demonstrations, through the setup/data migration and then onto the support team and account managers. At every step, we felt that Cubic took time to understand our business, its processes and its needs.” 

Rapport3 is a system that is entirely customisable to your business, and your processes. Designed to be able to assist any company within the Architectural, Construction, Engineering, Medical and Project Management industries, it is at once both tailored to be as effective as possible for these sectors while able to be made bespoke to each individual business. We work with our clients to advance and refine their systems as their business develops, and as we release software updates. 

Bond Bryan, being a leading UK architectural practice, already knew how to achieve success; they just needed Rapport3 to help to continue that success - they already knew what they wanted the system to provide them with. They explained: “We have been able to customise aspects of the system to suit - which has enabled us to continue previous reporting systems, plus expand them with new ones. Whether we request tweaks to the system, assistance with training or report technical issues, the support team is fast, efficient and very responsive.”

We are very excited by the results which Bond Bryan have managed to achieve using Rapport3, and are pleased to continue helping them to use Rapport3 to maintain and further their reputation of exceptional building projects - delivered with understanding, creativity and expertise.