We recently undertook a customer service survey to get an insight into how we are helping our customers use Rapport3 to its best potential.

We were pleased with the support team satisfaction and resolution results, with 89% being very positive or somewhat positive of our technical support.

Overall, how would you rate the quality of your technical support experience?

100% of respondents felt the support team understood their problem, which is a brilliant result!

How well did we understand your question or problem?

Accessibility to our support team is one of our strongest attributes, shown clearly by these survey results.

How often do you have to wait on hold when calling technical support at Cubic Interactive?

We are also pleased with results about the post-call action and solution time.

How much time did it take us to address your questions and concerns?

Don't hesitate to get in touch with our team to find out more on Rapport3 and how it could help your business!

< Older Post

Newer Post >

Breaking Down Barriers to Innovation Roundtable Insights

By Jen Lane • March 19, 2025

Discover key takeaways from our roundtable event on digital transformation in the AEC industry. Learn how industry leaders, including PRP, Civic Engineers, and David Chipperfield Architects, are overcoming challenges and leveraging Rapport3 for innovation and growth.

RIBA Plan of Work & Rapport3: Streamlining Architecture

February 27, 2025

Discover how Rapport3 enhances the RIBA Plan of Work, helping architecture firms streamline project management, improve collaboration, and track financials with ease. Learn how to optimise each project stage for efficiency and success.