How Sybarite Uses Rapport3 For Success

Sybarite’s journey with Rapport3 began in 2023 when they were looking to replace their previous system with a more intuitive, user-friendly project and resource management system. We recently caught up with Natasha Manzaroli, Chief Operating Officer at Sybarite, to discuss why they selected Rapport3, their implementation experience, and how the Rapport3 team has supported them in their transition.

The Client

Sybarite is an architecture and design firm specialising in luxury retail environments. They combine innovative design with precision detailing to create engaging spaces that enhance customer experience.

Sybarite has collaborated with notable global brands, and their projects range from individual boutique stores to large-scale retail developments. Their approach is characterised by a blend of modern aesthetics with functional design, ensuring that each space is visually appealing and effectively serves its intended commercial purposes.

Why Rapport3?

Sybarite faced issues with their previous system. Although it is a software known for being visually appealing, they found it was not intuitive enough, and the reports didn’t provide the required level of detail.

"I think it is a pretty tool that gives you some attractive-looking reports, but its functionality is not logical.”

When choosing a financial reporting system, it is important that you can see the data you require quickly and easily. Sybarite’s experience with their previous software’s report builder led them to Rapport3 for more in-depth reporting.

“It is pretty, but the data and reporting aren’t as strong as Rapport3. In comparison, everything in Rapport3 is integrated, so you have a clear understanding of what you’re looking at when reviewing and making business decisions.”

Our extensive reporting capabilities, in-depth knowledge of client needs and the construction industry, and strong support team helped Sybarite decide that Rapport3 was the right product for them.

“We wanted a scalable product that would fit our business and cover all elements of the company...What I like about Rapport3 is that you work across the AEC industry and with us to develop the technology.”



Implementing Rapport3

Rapport3 is dedicated to ensuring that we tailor our product to fit the needs of our customers. From your first interaction with the team, we begin learning about your company and how you work so we can start tweaking our product to fit your activities. Sybarite felt this firsthand.

“Rapport3 carefully selected which project manager would be the best fit to help get the most out of the software and customise it to our specific needs. It was clear our project manager had extensive experience and worked heavily with the software. They knew exactly what we were looking for and came in with solutions and recommendations that met our business needs.”

The key objective of a Rapport3 implementation is ensuring it meets the needs and adds value to every area of the business, not just senior management.

“Our project manager discussed with me the overarching needs of the business and the requirements of each department, which ensured we had the most appropriate system configuration for the business.”

When implementing software, it is important that the clients feel the journey is as hassle-free as possible. For Sybarite, the team and their support made the transition seamless.

“We had a brilliant project manager in Joanna, supported fabulously by one of Rapport3’s consultants, Isaac. The implementation process felt seamless, we worked very well together to deliver a solid business platform.” 

Working with the Rapport3 Team

Rapport3 takes pride in having a very attentive customer experience team. If our clients experience issues with our software, we dedicate time to understanding and addressing them.

When asked about how Sybarite has found the support from our team, Natasha commented:

“It’s been brilliant. The Rapport3 team is responsive, familiar and collaborative.”   

Every step of the way, the team are on hand to answer questions and ensure that you and your team are set up correctly. Unlike other software companies, we don’t just set you up and leave you; we pride ourselves on our experience and ability to help you when needed.

“Everybody benefited greatly from the training as they quickly grasped the product. We also knew that if anyone needed help afterwards, they would have been handheld through the process by the Rapport3 team.”

Rapport3 Modules

Sybarite selected many of Rapport3’s modules, including our job costing module, which covers all your administrative, project costing and project accounting needs. They have begun experiencing how much of a game-changer Rapport3 is for their team, especially enjoying the visibility of information they now have.

"In terms of project management, the architects are engaging with it. They haven’t been able to see real-time labour costs against fees with our previous product, but I think they’re finding it quite informative. Rapport3 for architects is far more intuitive, and they’re seeing and experiencing that benefit.”

One integration that many of our clients’ love is with Microsoft Power BI. Our specialist Power BI team can help build custom reports and train your team in Power BI, and you can choose from a selection of our Power BI packs. Since introducing Rapport3, Sybarite has seen the benefits of integrating both software.

“The Power BI integration has been very helpful. The team have really engaged with it, and they’ve learned how to use it to help themselves a little more and gather further insights.”

Continuous Development of Rapport3

As Rapport3 is developed for the Architecture, Engineering, and Construction (AEC) sector, we are focused on creating the best possible product for the needs of the industry. Therefore, we are continuously improving and developing our products.

“Rapport3 is clearly designed for the AEC industry, so it can be tailored to your specific needs. It is developed with clients in mind. The Rapport3 team is open to client feedback, suggestions and recommendations. It’s both a collaborative and symbiotic relationship in a way.”

We are lucky to have amazing clients who are passionate about Rapport3 and invest time in helping us continuously improve, including Sybarite.

“We just want to continue that journey with you to help us ensure that we’ve got the right technology for our business, we want to see the software grow. The more the team collaborates and speak to people across the industry, the more beneficial the product will be for all Rapport3 clients. We want to be a partner to ensure that it continues to be the best product for the industry.”

Final Thoughts

“The software is intuitive, a hub that you can bolt on so many different things to, and it will hopefully continue to develop and improve. That’s what I’m hoping. I’ve already seen improvements, but I want to continue to see them. As long as it continues to be developed to move with our business needs, I’ll be perfectly happy!”