Company:

Farrells

Sector:

Architecture, Masterplanning & Urban Design and Interior Design

Location:

London, Hong Kong, and Shanghai

Rapport3 modules used:

Project Costing

Human Resources

Rapport3 modules used:

Project Costing

Human Resources

The client

Farrells London is an agile practice, comprising a collective of architects, interior designers, urban designers and technicians. Internationally-recognised and developed over the past 50 years, they possess a unique understanding of London and what makes a place. Coupled with their deep love and understanding of buildings, their designs always enhance and contribute positively to their neighbourhoods.


Farrells London provides a number of services to their extensive client base, including award-winning architecture, masterplanning & urban design, and interior design. They pride themselves on providing a personal service to their clients which is maintained throughout the project and beyond. 


Farrells’ team responds to their client’s needs, and those of all key stakeholders, through close engagement and collaboration. They have a keen commercial awareness and strong track record of delivering quality buildings on time and within budget.

Book a demo

The client

Farrells London is an agile practice, comprising a collective of architects, interior designers, urban designers and technicians. Internationally-recognised and developed over the past 50 years , they possess a unique understanding of London and what makes a place. Coupled with their deep love and understanding of buildings, their designs always enhance and contribute positively to their neighbourhoods.

Farrells London provides a number of services to their extensive client base, including award-winning architecture, masterplanning & urban design, and interior design. They pride themselves on providing a personal service to their clients which is maintained throughout the project and beyond. 

Farrells’ team responds to their client’s needs, and those of all key stakeholders, through close engagement and collaboration. They have a keen commercial awareness and strong track record of delivering quality buildings on time and within budget.
Book a demo

The client

Farrells London is an agile practice, comprising a collective of architects, interior designers, urban designers and technicians. Internationally-recognised and developed over the past 50 years , they possess a unique understanding of London and what makes a place. Coupled with their deep love and understanding of buildings, their designs always enhance and contribute positively to their neighbourhoods.

Farrells London provides a number of services to their extensive client base, including award-winning architecture, masterplanning & urban design, and interior design. They pride themselves on providing a personal service to their clients which is maintained throughout the project and beyond. 

Farrells’ team responds to their client’s needs, and those of all key stakeholders, through close engagement and collaboration. They have a keen commercial awareness and strong track record of delivering quality buildings on time and within budget.
Book a demo

Requirements

Farrells London adopted Rapport3 in 2017, introducing our main Project Costing module and our HR module. Farrells London Associate Partner, Lauren Sandy, explained that their previous processes had been slightly disjointed, with information in numerous different places which made it difficult to find what they needed. They were keeping financial information in spreadsheets and different pieces of software, which meant that job runners didn't easily know where their project sat financially. 


Their spokesperson spoke highly of the improvement, saying:


“Rapport3 enabled us to see very quickly where a project stands financially and where the office stands financially. We could clearly see what we would be billing in the next few months at any one time. That feature in particular became critical over the previous year due to the pandemic and the subsequently tighter budgets.”

Requirements

Farrells London adopted Rapport3 in 2017, introducing our main Project Costing module and our HR module. Farrells London Associate Partner, Lauren Sandy, explained that their previous processes had been slightly disjointed, with information in numerous different places which made it difficult to find what they needed. They were keeping financial information in spreadsheets and different pieces of software, which meant that job runners couldn’t easily know where their project sat financially. 

Their spokesperson spoke of the improvement, saying:

“Rapport3 enabled us to see very quickly where a project stands financially and where the office stands financially. We could clearly see what we would be billing in the next few months at any one time. That feature in particular became critical over the previous year due to the pandemic and the subsequently tighter budgets.”

Requirements

Farrells London adopted Rapport3 in 2017, introducing our main Project Costing module and our HR module. Farrells London Associate Partner, Lauren Sandy, explained that their previous processes had been slightly disjointed, with information in numerous different places which made it difficult to find what they needed. They were keeping financial information in spreadsheets and different pieces of software, which meant that job runners couldn’t easily know where their project sat financially. 

Their spokesperson spoke of the improvement, saying:

“Rapport3 enabled us to see very quickly where a project stands financially and where the office stands financially. We could clearly see what we would be billing in the next few months at any one time. That feature in particular became critical over the previous year due to the pandemic and the subsequently tighter budgets.”

The solution

Rapport3 has a lot of functionality, and with that comes the potential for customisation. Each practice can choose to display only the information they find beneficial, which Farrells were pleased with. As their spokesperson explained, “We were able to adjust the software and put our own fields in there so that we could search for previous projects when bidding for new projects. For example, we could search for residential projects with a specific number of units, or projects in specific locations. So we now have an easily accessible database for current and previous projects, which helps with bidding.” 


When the pandemic struck and remote working became necessary, Rapport3 helped Farrells dramatically with team communication. They already had servers in place to cope with the transition, but being able to easily see key project and staff information without going to someone in the office was extremely helpful: “Communication isn’t easy when working remotely,” their spokesperson said, “So seeing financial information at the touch of a button is good.” 


She explained that projects and processes likely would have taken a lot longer if Rapport3 hadn’t been in place and it would have been more difficult to see how they were doing financially. Not being able to easily see what the income from billing would be for the next few months would be an issue, as Farrells would have been unable to make appropriate resource decisions.

Book a demo

The solution

Rapport3 has a lot of functionality, and with that comes the potential for customisation. Each practice can choose to display only the information they find beneficial, which Farrells were pleased with. As their spokesperson explained, “We were able to adjust the software and put our own fields in there so that we can search for previous projects when bidding for new projects. For example, we can search for residential projects with a specific number of units, or projects in specific locations. So we now have an easily accessible database for current and previous projects, which helps with bidding.” 

When the pandemic struck and remote working became necessary, Rapport3 helped Farrells dramatically with team communication. They already had servers in place to cope with the transition, but being able to easily see key project and staff information without going to someone in the office has been “really helpful”. “Communication isn’t easy when working remotely,” their spokesperson said, “So seeing financial information at the touch of a button is good.” 

She explained that projects and processes likely would have taken a lot longer if Rapport3 hadn’t been in place and it would have been more difficult to see how they were doing financially. Not being able to easily see what the income from billing would be for the next few months would be an issue, as Farrells would have been unable to make appropriate resource decisions. So having Rapport3 in place was extremely helpful. 
Book a demo

The solution

Rapport3 has a lot of functionality, and with that comes the potential for customisation. Each practice can choose to display only the information they find beneficial, which Farrells were pleased with. As their spokesperson explained, “We were able to adjust the software and put our own fields in there so that we can search for previous projects when bidding for new projects. For example, we can search for residential projects with a specific number of units, or projects in specific locations. So we now have an easily accessible database for current and previous projects, which helps with bidding.” 

When the pandemic struck and remote working became necessary, Rapport3 helped Farrells dramatically with team communication. They already had servers in place to cope with the transition, but being able to easily see key project and staff information without going to someone in the office has been “really helpful”. “Communication isn’t easy when working remotely,” their spokesperson said, “So seeing financial information at the touch of a button is good.” 

She explained that projects and processes likely would have taken a lot longer if Rapport3 hadn’t been in place and it would have been more difficult to see how they were doing financially. Not being able to easily see what the income from billing would be for the next few months would be an issue, as Farrells would have been unable to make appropriate resource decisions. So having Rapport3 in place was extremely helpful. 
Book a demo

Client feedback

When asked about the customer service experience, Farrells said, “It’s brilliant. Really personable and friendly. Cubic are really quick to react to things and they get things done as quickly as possible. Danielle and Liam are always there when we need them - they are both really friendly and always there to chat. Having the dedicated support team available really helps. We have been talking to Danielle for over 4 years so she knows how our business works and how we need Rapport3 to work for us, so she helps us to keep it specific to our business needs.” 


Farrells also complimented the continuous development of Rapport3. Their spokesperson said, “The fact that Cubic continues to improve the software with updates is brilliant. They are great at reacting to queries and requests from clients and rolling out the improvements for everybody where it benefits. It’s great to see them working on the next generation of software while improving the existing software at the same time, at no extra cost to us.”


We are delighted with the experience Farrells London have had so far with Rapport3 and we look forward to seeing how they continue to maximise the potential of the technology. 


Client feedback

When asked about the customer service experience, Farrells said, “It’s brilliant. Really personable and friendly. They are really quick to react to things and they get things done as quickly as possible. Danielle and Liam are always there when we need them - they are both really friendly and always there to chat. Having the dedicated support team available really helps. We have been talking to Danielle for over 4 years so she knows how our business works and how we need Rapport3 to work for us, so she helps us to keep it specific to our business needs.” 


Farrells also complimented the continuous development of Rapport3. Their spokesperson said, “The fact that Cubic continues to improve the software with updates is brilliant. They are great at reacting to queries and requests from clients and rolling out the improvements for everybody where it benefits. It’s great to see them working on the next generation of software while improving the existing software at the same time, at no extra cost to us.”


We are delighted with the experience Farrells London have had so far with Rapport3 and we look forward to seeing how they continue to maximise the potential of the technology. 


Client feedback

When asked about the customer service experience, Farrells said, “It’s brilliant. Really personable and friendly. They are really quick to react to things and they get things done as quickly as possible. Danielle and Liam are always there when we need them - they are both really friendly and always there to chat. Having the dedicated support team available really helps. We have been talking to Danielle for over 4 years so she knows how our business works and how we need Rapport3 to work for us, so she helps us to keep it specific to our business needs.” 


Farrells also complimented the continuous development of Rapport3. Their spokesperson said, “The fact that Cubic continues to improve the software with updates is brilliant. They are great at reacting to queries and requests from clients and rolling out the improvements for everybody where it benefits. It’s great to see them working on the next generation of software while improving the existing software at the same time, at no extra cost to us.”


We are delighted with the experience Farrells London have had so far with Rapport3 and we look forward to seeing how they continue to maximise the potential of the technology. 

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