How CampbellReith Uses Rapport3 For Success

Established in 1960, CampbellReith is an independent firm of consulting engineers renowned for their imaginative and cost-effective design solutions.

With their expertise in structural, civil, environmental, and geotechnical engineering, highways, and transportation services, they consistently exceed client expectations. We recently caught up with Jamie Siggers, CampbellReith Partner, to discuss how CampbellReith selected Rapport3 and their experience using the software. 

The Client

Since 2018, CampbellReith has been a Rapport3 client. They adopted our software to manage their projects and finances seamlessly. Unlike Rapport3, their old system JMS was very hard to navigate. CampbellReith was looking for user-friendly project costing software with a supportive customer experience team. 

They joined us to empower and streamline their projects. Specifically, they took on our project costing module to streamline cost management, enabling them to deliver projects with enhanced profitability. Additionally, Rapport3 played a pivotal role in supporting their finance team with reconciliation processes, further optimizing their financial operations. 

Why Rapport3?

CampbellReith faced issues with their old system, JMS. It was challenging to use and restricted their ability to effectively manage projects and finances. They wanted easy-to-use project costing software to streamline their operations and make their projects more profitable. 

“Before Rapport3, we were using a system called JMS which had been put together by engineers. It was very old-fashioned and hard to navigate. We only used a small part of its functionality because it was too clunky and didn't meet our needs." 

CampbellReith reviewed multiple software solutions, and ultimately, Rapport3 came ahead of all competitors. Our software distinguishes itself from its competitors with its sleek and intuitive user interface, making it easy to navigate and utilize. 

In contrast to their past experience, CampbellReith has discovered a refreshing change with Rapport3. Communication and accessibility are no longer a challenge when working with our project management software. We prioritize our clients, ensuring seamless contact and effective communication throughout your journey, as they experienced. 

“The engagement and communication we were getting from Rapport3, specifically from Danielle and Liam, was one of the main reasons why we initially decided to choose Rapport3.” 

Our commitment to tailoring our software to meet your unique needs sets us apart from competitors. We value our clients as true partners, involving them in the decision-making process every step of the way. By maintaining open lines of communication, we ensure that we fully understand your requirements. Our customer-focused team takes pride in prioritizing our clients’ satisfaction. 

“Working with a smaller team, we felt like we had more say in decision-making. Moreover, the ability to tailor Rapport3 according to our needs was another factor in our decision-making.” 

How CampbellReith Uses Rapport3

Our core module, Job Costing, handles administrative, project costing, and project accounting needs for AEC professionals, improving productivity and efficiency. Our dashboards show important features like QA, timesheets, resource planning, business intelligence, budget planning, expenses, invoice generation, and team management. They are very helpful for CampbellReith's business processes. 

“Rapport3 enabled us to see our utilization base. With Rapport3, we are able to efficiently and effectively see what our costs are. Rapport3 has most definitely helped us review and improve resource efficiency, resulting in more profit.” 

Timesheets are important for AEC industry work, and Rapport3 helps manage and improve project efficiency with its timesheet features. 

“Rapport3’s timesheets are integral to our business. We have been able to demonstrate where we potentially have a project that’s going to make a loss running over several years...Timesheets help us see if our people are too busy in one month or not. It is critical for us as a business. It always surprises me when businesses don’t want timesheets.” 

When asked about how our software has helped CampbellReith with their productivity, Jamie answered: 

“Rapport3 has significantly improved our utilisation. It increased our productivity by increasing our efficiency, which improved the way we worked and delivered items.” 

Our project financial system boosted CampbellReith's efficiency and effectiveness, enhancing their decision-making with a better understanding of their business operations. 

“It allowed us to efficiently streamline the business therefore, it allowed us to focus more on the strategic issues. Since adopting Rapport3, our operations started running more smoothly and efficiently”. 

Working With The Rapport3 Team

Rapport3 takes pride in having a very supportive customer experience team. If our clients have any problems with our software, we make sure to dedicate time to solving their issues. 

When asked about our customer experience team, Jamie commented: 

"When we contact the Rapport3 team with a problem, they respond and solve it quickly...If we went for a massive company, we wouldn’t have received the attention that we get from the Rapport3 team”. 

When asked if he had any advice for companies considering Rapport3, Jamie exclaimed: 

"Go for it!".