Costello Medical's Experience Using Rapport3

As one of the most established independent agencies delivering medical communications and health economic services, Costello Medical has grown organically since its foundation in 2008, now encompassing a team of over 100 based in London, Cambridge and Singapore.

With Costello Medical’s services ranging from medical communication and advisory boards to scientific writing, literature reviews and statistics, they required a management system that was intuitive, comprehensive and completely bespoke to their way of running business.

Michael Darvell, Company Accountant commented, “ We needed a platform that could bring together and maintain all the information that was scattered across multiple project documents. Our aim was to streamline our processes, and the Rapport3 software has succeeded in presenting, updating and comprehensively reporting these project details”.

A Flexible and Bespoke System

“From the beginning it was refreshing to talk to Cubic Interactive, as they were honest about Rapport3’s capabilities, whilst being open to developing and adapting the software to our specific needs. It was about finding a solution for Costello Medical, not ‘sell,sell,sell.’”

Cubic Interactive ensured that from the start Costello Medical had the opportunity to discuss what bespoke features would be required in their industry and way of business. Regularly contacting Costello Medical for feedback and ensuring they were comfortable with the features was an essential part of the development process.

“We had a great relationship with the Cubic team – they were always in touch and available when we needed them, whist dealing with any problems quickly and efficiently,” commented Michael.

Visibility and Communication

A key requirement for the system was for staff to experience minimal impact from the introduction of Rapport3. With over 100 members in their team, Costello Medical had to be sure that the new system would be intuitive and easy to adapt to. Positive feedback has come back from multiple employees, the easy communication and constant visibility saving time and effort in varied sectors of the business.

“Finding information on client projects used to involve a lot of digging. Now our project managers can have information available to them immediately with the reports easy to explore and analyse, all in one place. Many of our staff can’t wait to explore the benefits more!”

Developing a Powerful Tool

Rapport3 is intended as a tool not only to increase the efficiency of client projects, but to innovatively report and analyse the progress Costello Medical is making itself. With every suggestion, alteration or addition to the software that Costello Medical suggest, the Cubic Interactive team are immediately looking for a solution.

“Rapport3 is a quick and powerful reporting tool that efficiently analyses our business development in a way that would take hours of our time otherwise. Cubic Interactive are receptive to our ideas, quick to respond and act on our requests as efficiently as possible. They are happy to refine the software until it is the optimum for our unique business style.

"We would most definitely recommend Cubic to other businesses, as everything from the customer service to the software and its implementation was excellent and efficient.”